IBM’s Watson Replaces 34 ‘White-Collar’ Employees at Japanese Insurance Company

Technology pundits say 2017 will be the year of artificial intelligence (similar predictions were made about 2016), but news from the Fukoku Mutual Life Insurance Company may be a harbinger of what’s to come.

In the final week of December, Fukoku Mutual announced plans to replace 34 claim workers with IBM’s Watson Explorer starting this month. The Watson artificial intelligence system will be tasked with reading medical documents and determining payouts based on a person’s injuries, medic

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